CAPSTAN ADVISORS

Global Real Estate Solutions for Future Thinking Organizations

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Benchmarking
 
Knowing where you are is only half of the picture. Are you paying too much for services?  Are your internal costs running too high?  Whether Benchmarking is a standalone project or an integral part of your current state Assessment, Capstan delivers the analysis to assess your portfolio, your service provider and your own internal productivity.
 
Portfolio Expense Benchmarking is a valuable starting point for comparing overall costs, comparing operating expenses per square foot and per employee by property, first within a company's portfolio and then to market indices by geographic region.  For market benchmarks, we utilize commercial property operating expenses from BOMA, IREM, IFMA and our own database. The challenge is to make the appropriate adjustments for differences in property types, geographies and scope of services between landlord and corporate property management.

 
Service Provider Cost Benchmarking provides our clients with data that compares the current outsourced contracts to our Capstan Real Estate Contract Data Base of recently bid and negotiated contracts. We track salaries by position, benefit burden rates, management fees, mark-ups, rebates and other contract terms in our database, as well as key business terms such as insurance and termination clauses. Comparisons are shared with the client only on a no-name basis.

 
Productivity Benchmarking can be detailed: work orders completed per day by a facilities engineer; or at a higher level, with the number of square feet serviced per engineer.  Productivity benchmarks are available from industry publications and studies and from our Capstan data base of metrics and KPIs. Capstan also conducts custom surveys and analysis to gather the best data possible.

 
 
<Back to Strategy

 
  • Strategy
    • Assessment
    • Benchmarking
    • Organization Design
  • Implementation
    • Internal Transformation
    • Outsourcing
      • Sourcing Plan
      • RFP Process Management
      • Contract Negotiations
    • Transition
  • Governance
    • Outsourcing Relationship Management
    • Internal Performance Management

 
 
 
 
 
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