Capstan team members completed a strategic plan to cut costs while aligning workplace design with the Bank’s brand, culture and working style. Bank employees valued teamwork and collaboration, and spent much of their workdays in meetings with project teams. Private offices went largely unused, while conference spaces were at a premium. The new workplace design provided less dedicated personal space but more team environments. The strategy resulted in a 20% reduction in the costs to house an employee, and improvements in employee satisfaction and productivity.
