On-going management and support are the keys to success for both internal transformations and outsourcings of corporate real estate functions. We use the term Governance to encompass all aspects of that management process, not just the traditional oversight role played by client managers with service providers.
Good governance of both Outsourcing Relationship and Internal Performance requires joint planning, resource alignment, systems to track results, and communication protocols and decision rights to resolve critical issues. Capstan helps you design the organization structure, operating framework, roles, processes and procedures to achieve the goals of the initiative while maintaining customer satisfaction levels across the enterprise.
